Refund policy

Since our pieces are made to order especially for you, we do not accept returns or exchanges for change of mind. Please have a look at all product details before placing your order.

What if my order arrives damaged?
If your pottery reaches you damaged, please get in touch with us as soon as possible and share a clear, continuous unboxing video showing the unopened package and the damaged piece. This helps us verify damage that may have occurred in transit and assist you with the next steps.